When will my order ship?
Same day shipping if placed before 11.30am AEST, fast daily shipping
FREQUENTLY ASKED QUESTIONS
Whether you've got questions about your gear, shipping, or anything in between - we've got answers. And if we don't, we'll get back to you fast.
How do I track my order?
Head to our Track Order page and enter your email and order number. You’ll get real-time updates on your shipment status.
What’s your return policy?
We offer a 30-day performance guarantee. If you’re not satisfied with your purchase, reach out to us and we’ll make it right - no questions asked.
Do you offer international shipping?
Yes! We ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
How do I contact customer support?
Use the contact form from the “Support” page. Please allow 24 business hours for a response from our support team.
are your products safe?
Sure! All natural, cosmetic formulas, external use only, not a veterinary product.