Your Horse Has Standards. These Made the Cut
Ive found the product to be a little bit pricey compared to other brands, and the order didn't arrive very quickly, (I had ordered 14 days in advance for an event), however I had to follow up several times to understand where the product was.
Hi Louise,
Thanks so much for your honest review and for giving Bug It a try!
I’m really sorry to hear your order didn’t arrive in time for your event — that’s not the experience we aim for, especially when you planned ahead. We completely understand how frustrating that must’ve been, and we’re actively working on improving both our shipping timeframes and communication.
As for pricing — totally fair feedback. Bug It is crafted using high-quality, natural ingredients that are safe for horses, dogs and humans, which can make it a little pricier than synthetic alternatives. But we’re always looking for ways to bring more value, and reviews like yours help guide those decisions. 🙏
As a thank you for your review, we’d love to offer you a little treat — you’ll receive a discount code to use on your next purchase, and if you do order again, I’ll personally pop in a few extra goodies for you as well!
Thanks again for supporting a small, natural-first brand like ours — we truly appreciate it.
Warmly,
The Horse Queened Team
Thank you that�s awesome I�ll check it out and I�m sure I�ll be passing the website info onto my clients for their dogs. I�ve already used the bug it on me and the horses and instantly I noticed the flys disappear before my eyes that is unreal.
This product really works. Had a pony with a minor cut on his leg which was attracting flies. Bug It kept the spot fly free. Nice smell and works well
Thank you for taking the time to leave a review Janet! We're so glad to hear that our Bug It product was able to keep your pony fly and bot free (and smelling great). We appreciate your support and hope to continue providing effective and all-natural pest prevention for you and your animals. Thanks again!