When will my order ship?
Same day shipping if placed before 11.30am AEST, fast daily shipping
FREQUENTLY ASKED QUESTIONS
Whether you've got questions about your gear, shipping, or anything in between - we've got answers. And if we don't, we'll get back to you fast.
How do I track my order?
Head to our Track Order page and enter your email and order number. You’ll get real-time updates on your shipment status.
What’s your return policy?
We offer a 30-day performance guarantee. If you’re not satisfied with your purchase, reach out to us and we’ll make it right - no questions asked.
Do you offer international shipping?
Yes! We ship worldwide. Shipping rates and delivery times are calculated at checkout based on your location.
How do I contact customer support?
Use the contact form from the “Support” page. Please allow 24 business hours for a response from our support team.
are your products safe?
Sure! All natural, cosmetic formulas, external use only, not a veterinary product.
Recently viewed
E
The product worked wonders for my horse within just two weeks of use! I had tried so many different treatments and had never been able to fully clear up his back legs, which were affected by cannon keratosis. I am absolutely over the moon with the results and couldn’t be happier. I highly recommend this product to anyone dealing with a similar issue!
Hi Ebony, we're thrilled to hear about your horse's amazing progress! Thank you so much for sharing your experience and for recommending our Soothe It – Purple Comfort Cream. Wishing you and your horse continued health and happiness!
L
One of my horses has very sensitive skin and the midgies really tear him up. After him tearing his hood he had a week with out it just in a combo and his ears and around his eyes were a mess, after trying everything else I though here goes give this one a try. Sadly no photos as I didn't expect such great results. Within a couple of days his ears had cooled down and within the week hair had started to grow back and he had significantly stopped rubbing. I have also been impressed how it removes the crud of their shins. I have now bought the Sooth It spray and the Grow it. I have taken photos of his forelock which was pretty much non existent to see how much it grows. Great products that actually work. Also love the packaging sent with love.
Hi Leanne, we're thrilled to hear how well the Soothe It – Purple Comfort Cream has helped your horse! Thank you for sharing your positive experience and for trusting our products. We love hearing about such great results. xx thank you for coming back and purchasing again x
T
Amazing Product
T
my itchy horse loves this soothes her itch heals any skin damage wonderful stuff
D
Good
E
lol so the large tub of sooth it I purchased is now being used at the feedlot on everyone’s horses that have gotten sunburnt
17 horses have purple noses lol
You should see in making a sunscreen as well
This is the best! we would love a pic of them all with their purple noses. Thank you so so much Emma xx
G
A little goes a long way, and worked quickly. Even my boy was happy to have it applied!
Thank you so much!
We’re so grateful to have you as part of our Horse Queened family in NZ, and it means a lot to hear your customers (and their horses!) are loving Soothe It.
Thank you for all your support, we’re so lucky to have you on board! ✨
K
Comfy. Easily assembled.
M
excellent cream really helped my horses skin and itchy patches
Thank you so much, Margaret
We’re so glad your horse’s skin is feeling comfortable again. Soothe It really is the go-to when things get a bit dry or itchy! Thanks for trusting the Purple Side ✨
Kate, Matt & Boston
C
Super fast delivery. Love it, smells wonderful. Now just to see how long it takes to work. Thank you and great product
R
seriously I love the smell, the colour and what it can do. I will be back to add more to the kit!
Thank you so much for taking the time to leave a review
We’re so happy you (and your horse!) are loving it — every bit of feedback means the world to our small Aussie team.
— Kate, Matt & Boston ✨
T
the best stuff ive ever used for skin problems
Thank you so much for taking the time to leave a review
We’re so happy you (and your horse!) are loving it — every bit of feedback means the world to our small Aussie team.
— Kate, Matt & Boston ✨
K
This stuff rocks and the colour is adorable.
Thank you so much for taking the time to leave a review
We’re so happy you (and your horse!) are loving it — every bit of feedback means the world to our small Aussie team.
— Kate, Matt & Boston ✨
P
Love this a lot highly recommend
Thank you so much for taking the time to leave a review
We’re so happy you (and your horse!) are loving it — every bit of feedback means the world to our small Aussie team.
— Kate, Matt & Boston ✨
J
how great to have something for skin that�s colourful and fun
Thank you so much for taking the time to leave a review
We’re so happy you (and your horse!) are loving it — every bit of feedback means the world to our small Aussie team.
— Kate, Matt & Boston ✨
S
fastest delivery ever love the packaging!
Thank you so much for taking the time to leave a review
We’re so happy you (and your horse!) are loving it — every bit of feedback means the world to our small Aussie team.
— Kate, Matt & Boston ✨
C
Fantastic! Thick, creamy and the purple colouring means you can see where you put it and when you need to re-apply. I used on my doggo (after advice from Kate it was safe) and it was fantastic!
Thanks so much, Claire! We’re so glad you love Soothe It — and yes, that purple makes it easy to see exactly where it’s gone (and when it’s still doing its job). Give your doggo some pats from us!
D
My horse has a cut on his back heel and is normally constantly stomping his foot when we are riding from the flies harassing it. I applied the Soothe It cream which I got from Kate & Matt at their stall at Pooncarie and he stopped stomping his foot and concentrated on his work rather than the flies! Great product. Didn't come off. Stayed on for ages. Will be buying more products soon.
S
Can't believe how long this stayed on the horses. Helped an old wound that had some scar tissue and made it alot softer only after a week or so.
J
Soothe It has helped "The Dragons" legs so much.